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Work Profiles
Global Electric
Motorcars, LLC -- Fargo, ND
Position: Field Service Technician
Job Description: Dispatched from my
home in Southern California, to provide field service for all aspects of the
company products, Neighborhood Electric Vehicles, at dealership and customer
locations through-out the Southern California region.
Web
Service Company -- Redondo Beach, CA
Position: Card Systems Technical
Support Specialist
Job
Description: My duties included telephone technical support of
installation and service of smart-card systems for company field service
technicians. Traveled to various customer locations to conduct training
and assist local branch personnel with installation of smart-card transaction
systems. Trained office staff on administrative tasks related to operation
of department inventory and correspondence. Printed and encoded end-user
smart-card and magnetic stripe with customized logo and information as needed.
Allstar/SSMG,
Incorporated -- Raleigh, NC.
Position: Field Service Technician
Job Description: My duties
include the installation, troubleshooting and maintenance of Windows and
Linux/Unix-based servers, workstations and I/O
equipment in the Southern California area, under "third-party"
maintenance agreements. Working from my home, I am dispatched from our
main offices in Raleigh, North Carolina, for the territory covering Southern
California. This position originally ended when the company closed their doors in
June, 2001. I later returned at the request of our
major client, maintaining "entry/access control systems" for a major airline
and a major amusement park in the Western United States. I left after
the 're-opened' company had closed and re-opened three additional times,
moving their address over three different states. The link above will
connect to their latest incarnation.
GE/RCA Service Company
GE/RCA Service Company (Western Regional Office) -- Compton,
CA.
Position: Field Service Technician -- Customer Service Representative -- Telemarketing
Coordinator
Job Description: As a Field
Service Technician, my duties were very similar to that of a "self-employed"
Field Service Engineer. Working from my home, part of my daily activities included
responsibility for coordinating and conducting all of the local aspects of a service
business. As one of four people assigned to the San Diego/Imperial County/ Western Arizona
area, we equally shared the responsibilities of meeting RCA’s contractual obligations
for the installation and service of electronic equipment. My primary responsibilities, due
to my background, were to those customers with microprocessor based equipment, including
computer or networking systems, customers with large audio/video receiving satellite
systems, and facsimile equipment. My assignment in San Diego commonly called upon my
interpersonal skills to meet with representatives of other companies for purposes of
incident resolution and establishing service procedures between RCA and the other
companies. I also shared with the other technicians in the area, the service
responsibilities for smaller data satellite receiver systems, computer peripheral, and
Tele-processing terminal equipment. Additional duties included inventory control and
shipment of parts and equipment, operator training on all RCA supplied equipment, sales
promotion for the sales department, territorial budgeting, personal expense account and
vehicle tracking reports, and other tasks related to the daily administration and
operation of the local area. This position, as with all RCA field assignments
required 24 hour availability and rotating "on-call" status.
Originally hired at RCA Service Company,
as a Customer Service Representative, based from the offices located in Montebello,
Ca. As the only person in the RCA Western Region assigned to this account, my
responsibilities were for both the shop and field service of a single major RCA account,
during the length of the contract. My responsibilities included the bench repair of
electro-mechanical terminal sub-systems for shipment through-out the Western Region, as
well as the field service repair of equipment in a territory covering California, Nevada
and Arizona. Additionally, I was called upon to provide technical support, over the
telephone, to other RCA field representatives through-out the United States.
As a Tele-marketing Coordinator, I was based out of the Western
Regional Office, which had been located in Cerritos, California at the time. My primary
responsibilities in this position included telephone sales through-out the Western Region,
generation of sales leads for myself and other sales staff members, generating sales
reports for management, writing and distribution of the regional office newsletter, and
the co-ordination of equipment installation.
Please Note: Primary daily dispatch office for San Diego assignment: GE/RCA
Service Company -- Norcross, Georgia
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A.B. Dick Company -- Culver
City/El Monte, California
Position: Field Service Technician
Job Description: Responsible for the repair and maintenance of word processing
equipment in the field. In shop troubleshooting of circuit boards, to the component level.
Heavy customer interface both in the field and on the telephone. Establish compatibility
between our equipment and equipment from other manufacturers. Interfaced with engineering
and program support to solve customer problems.
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Satellite Copy
Products -- Westlake Village, California
Position: Field Service Technician Trainee-Copiers
Job Description: I was hired as a trainee, to service Photostatic copiers, in the
Ventura and Santa Barbara County areas of California. This position was short-lived
due to company down-sizing.
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International Business Machines Corporation --
Orange, California
Position: Customer Engineer
Job Description: I was the primary interface between my assigned accounts and IBM. I
was responsible for the installation and maintenance of computer mainframe and peripheral
equipment, pre-installation planning, of the computer room environment, and trouble
shooting of problems to the hardware component or software error level. I generated
reports for each of these activities. I reviewed error statistics reports. These were used
to schedule downtime, during off-hours or customer’s slow periods, to minimize the
impact to the customer. The position required my being on emergency call out.
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Automated Data Processing
Corporation -- La Palma, California
Position: Customer Service Field Representative
Job Description: Installation of Tele-processing equipment, in the field.
Trouble-shooting of data lines, and co-ordination of vendors, to affect repairs. I was
responsible for the shipping and receiving, as well as keeping a running inventory, of
equipment and supplies.
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General Electric Company -- Los Angeles, California
Position: Field Service Technician
Job Description: Installation and maintenance of data communication terminal equipment,
in the field. Trouble-shooting of equipment and Tele-communications lines.
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American Savings and Loan -- Whittier, CA.
(Now known as "Washington Mutual")
Position: Advertising Clerk -- Data Control Clerk --
Tele-processing Co-ordinator -- Teller
Job Description: Originally hired as a teller, I was moved into a floating position, as
company requirements dictated. As a Data Control Clerk, my responsibilities were two fold.
I was responsible for balancing the mortgage payments, received on a daily basis, and then
I would distribute, through the branch mail system, the daily balance reports, for the
branches. As a Tele-processing Co-ordinator, I was part of a four-man team, statewide,
responsible for co-ordination of the various vendors needed to install/convert the
branches’ IBM terminal system. I would help prepare the branch environment, install
and test equipment on-site, then account for all related expenses. We also maintained
inventory records. As an Advertising Clerk, I was responsible for contacting various
people, in a community, to make presentations in our local branches. I would co-ordinate
these presentations, then assist in writing the advertising flyers for printing. At the
branch, I would help set up equipment, act as host for the various activities, and assist
with any aspect of a presentation, as needed. As a teller, I had direct customer
interface, maintain a cash drawer, posting various transactions for our customers. When
first hired, I was assigned to one branch, then as my experience grew, I was assigned to
more than one branch as a "floating" teller.
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